Privacy Policy

At crisp-suds, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet grooming services.

Information We Collect

We may collect information about you in various ways. The information we may collect via the website includes:

Personal Data

When you book an appointment or contact us, we collect personally identifiable information such as your name, email address, and details about your pet. This information is voluntarily provided by you when you fill in our contact forms or booking requests.

Derivative Data

Our servers may automatically collect information when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you to:

• Process and manage your booking requests
• Send you appointment confirmations and reminders
• Respond to your enquiries and customer service requests
• Improve our website and services
• Monitor and analyse usage and trends to improve your experience
• Comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

crisp-suds
47 Meadow Lane, Kensington
London W8 5RJ
Email: [email protected]